The moment you call someone a name, you’ve lost them. Any chance of civil discourse with “the other side” disappears in that instant.
Read MoreCustomers care about their problems, not yours. Meaning if you don’t address their concerns quickly, they’re certain to tell everyone what rotten service they’ve gotten from you.
Read MoreBusiness owners are recognizing it’s time to re-sync with their customers by eliminating offensiveness from their product lines.
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