Posts in customer relations
O sole mio … now scram!

Knowing that buying your widget will support a worthy cause may be just the nudge needed to land them in your corner versus the competition’s.

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Don’t bury print just yet, folks!

Amazon’s $500-plus billion business accounts for 6.5% of all US retail sales and 44.9% of digital retail spending … and it’s using print to grow its business! 

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But … my dog can’t read!

I know many dogs who attended school. They graduated knowing how to march and have unsurpassed culinary talents. But none got a passing grade in reading. 

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Dressing For Success

Anyone looking to hire young talent should be watching out for subtle clues. Because when a 24-year-old is the only one in the room dressed for business, that is the person you want to be talking with.

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Rob Weinberg Is MISSING!

Sans hat, I’d become invisible. The moment I put it on and stood up, everyone recognized me and applauded.

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Know What Makes Your Customer Tick

Know your customer and what makes them tick. And always keep your eyes open, because you never know what opportunities may present themselves if you’re paying attention. 

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India: Trying to Rebrand a Country

A name, be it of a person or an entire country, is many things. It’s descriptive, emotionally important and deeply wrapped up in identity. So when it comes to a whole nation, a name change is not a small thing.

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Losing Sales Under a Mountain of Books

Taking time to consider the buying experience from the customer’s perspective can go a long way to helping you achieve your objective. 

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A Tale of Two Clients

Whenever you’re hiring any type of consultant, do everyone a favor by understanding your goals and being an active participant. This is, after all, your business they’re trying to help. 

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Written With USA Quality

Don’t make your marketing counterproductive. Getting too fancy building the right messaging might make things more complicated than they need to be, and lose you sales in the process.

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Embracing Exceptional Customer Service

Rarely is customer service exceptional. Until last week, when I met Claudia Paniagua, AAA’s Oceanside office Branch Supervisor.

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Big Space With Little Room

Hundreds of colorful messages were vying for my attention. The black and white QR code was the one I responded to…because it was different.

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Answer Your Phone!

Prospective clients expect you to be available. Be reachable, even if you’re leaving town, or be prepared for possible consequences.

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Shouting From Roku’s Animated Rooftops

As you’re developing your marketing strategies for the next few fiscal quarters, consider what’s going on in the world around you in search of ways to expand your own message, visibility and sales.

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Jack and Jill are Crackers!

As you’re developing your marketing strategies for the next few fiscal quarters, consider what’s going on in the world around you in search of ways to expand your own message, visibility and sales.

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How To Market To Gen Z

As a 16-year-old digital marketer with a following of 100,000+ Gen Z members, I know what catches the eye of my followers.

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I Swung A Dead Cat

Medicare providers are much like realtors, popping up like mushrooms after a rainstorm. These days it’s impossible to swing a dead cat without hitting 10 of them.

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Shooting Yourself In The Foot

Clickbait has a well-deserved bad reputation. If you’re tempted to use it to attract attention to your own website, recognize going in that you’re tagging yourself up-front as a low-quality player.

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Hand Me That Goblet, Wench!

These folks strive to be different, and welcome others who are different. It’s become one of the few breweries I go out of my way to return to.

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Offending and Losing a Customer

Treat everyone with the utmost respect and parse your words carefully, because you never know what stray comment will set someone off.

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